Delivery Preparation
Delivery Preparation

Information About Delivery Preparation

Please be ready for us, so you may begin to enjoy your furniture.

IN ORDER TO FACILITATE a safe and prompt delivery, we ask that you read the following:

1. AN ADULT MUST BE HOME- Ensure that someone 18 years of age or older is present to accept the delivery.

2. SAFETY FIRST- Please remove snow, ice, or other potentially hazardous obstacles from all walkways and driveways.

3. CLEAR THE WAY-Please have a pathway cleared through your home, to the room in which the furniture or mattress will be placed.

4. ARRANGE ENTRANCE- If your delivery requires the removal of a door or window, please have this done prior to the delivery. The driver will place a phone call prior to arrival for better coordination.

INCLEMENT WEATHER POLICY- To ensure the safety of our delivery associates, we reserve the right to delay deliveries due to hazardous road and/or weather conditions.

CLIMBING / WALK-UP FEES- Deliveries made to units above the third floor without elevator access will be subject to an additional charge.

HOISTING FEES- If special accommodations are made for furniture that needs to be suspended/ dropped into an area, additional fees may be assessed.

SHOE REMOVAL POLICY- Due to corporate safety policies and OSHA guidelines, our delivery associates are prohibited from removing their boots/shoes at any time. Floors need to be protected by the customer.
Share by: